Data security is a simmering issue in offshore outsourcing. The offshore workers who staff help desks, call centers and manage systems are accessing data in the U.S. The University of California IT employees, who will soon lose their jobs to overseas workers, are trying point this out.
The IT employees say workers in India will have access to UCSF medical and financial information as well as to files with research and study data. The data will reside on hardware based in the U.S.
They believe the university has an obligation to disclose its plans to the broader university community and give researchers, in particular, options about who can access this data.
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