Illustration by Alex Castro / The Verge

AT&T has been experiencing a weeks-long voicemail outage affecting customers across the country. But it’s hard to tell exactly what’s causing the outage, or how long until it will be fixed — and AT&T is saying conflicting things about what’s going on.

Here’s what the company told us, when we asked:

“A recent software update to some devices may be affecting our customers’ voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused.”

That statement suggests that only a single phonemaker is affected, and that phonemaker might share the blame for the outage — but that doesn’t make sense, because AT&T customers are reporting a wide array of different phones are…

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AT&T claims a weeks-long voicemail outage will be fixed with a single device update, but that doesn’t make sense
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