Our Remote Monitoring and Management process with our specialized Remote Monitoring & Management Services that provide 24×7 support for a wide spectrum of IT applications and infrastructure – wherever they are located.
We keep constant watch over your IT environment, ensuring optimal performance and quick restoration of your critical technology resources, including network, devices, servers, storage, and applications – all in real time and at a minimal cost.
Benefits
- Increased IT resource availability
- Real-time visibility into your IT environment
- High-availability service level guarantees
- Reduced cost of application maintenance and IT operations
- Faster response to IT failure
- Effective deployment of resources
Features
- 24×7 monitoring and support by technical experts at the application and infrastructure layer
- Automated process workflows
- Access to secure web interface
- Real-time performance statistics, configuration data, and escalation policies
- Ability to monitor, filter, and view events and incident histories for devices
- Integration of Information Technology Infrastructure Library (ITIL) best practices
