Remember the Samsung Galaxy S22 launch earlier this year? When Samsung opened pre-orders for the phones at Samsung.com, the site became a glitch factory with customers, in many cases, unable to complete orders.
Many of those customers may have reached out to a Samsung web representative using the online chat tool. The people working these chats work underneath Samsung and Ibbu, which is a platform that facilitates web chat portals such as these. However, these workers are hired to do one thing: sell products. In fact, they only get paid if a customer they communicate with makes a purchase.
