Photo by Michele Doying / The Verge
In November 2018 I received a message that changed my life. A person working as a moderator for Facebook in Phoenix through a company called Cognizant asked to get on the phone and talk about some of what he was seeing there. His experiences shocked me, and after I wrote about what he and his colleagues were going through in The Verge, they would go on to shock a lot more people.
It was an office where moderators would have panic attacks while still in training, traumatized by daily exposure to gore and other disturbing posts. Where ever-shifting content policies, and demands for near-perfect accuracy, could make the job itself impossible. And where months of sifting through conspiracy theories led some moderators to embrace fringe…
Half of all Facebook moderators may develop mental health issues
Source: New feed
