For most of my professional life, the term “bot” has been associated with badness. As a computer security professional, whenever I saw bots involved, they were usually committing malicious acts and harnessing hundreds or thousands of otherwise innocent devices and computers to engage in harmful deeds.

But that will change as good bots become more common, thanks to chatbot initiatives from Microsoft, Google, and others. However, you can bet the rise of “good” bots will mean more traffic to filter through and possibly create confusion.

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