Your first reaction is probably no, but you should reconsider, and here’s why. 911 call centers are overwhelmed and have changed significantly since their introduction 50 years ago. Today, a long wait time could prove fatal in a life or death situation. With AI analyzing calls and texts, they can save lives by reducing wait times for urgent calls. Let’s first look at how this process works. Natural Language Processing (NLP) is a type of AI. It is the ability of a machine to understand, analyze, and generate human speech. As NLP gets more sophisticated at doing these things, there…
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AI can be trusted to take our 911 calls
Source: The Next Web
