My Pixel support nightmare convinced me to never go back to Google

My Pixel support nightmare convinced me to never go back to Google

Google has long treated the Indian market like a second-class citizen, and to be fair, it had its reasons. It wasn’t selling nearly as many phones as Samsung, Apple, or even OnePlus. That’s the reason only the A-series Pixels made it to India for years. But things have been changing slowly but surely. Google recently announced an assembly line in India, and around mid-2025, it finally launched its own online Google Store here, complete with first-party accessories and trade-in options.

Naturally, I headed straight there to pre-book a Pixel 10, trading in my old Pixel 6a that I had lying around. Everything went smoothly at first — the phone shipped on time, and Google gave me ample time to move my data before the old Pixel was scheduled for pickup.